Automatic Call Distribution

Configure your pascom cloud phone system Call Distribution actions for professional call routing

Configure the call distribution in the pascom telephone system with labels

How to setup schedules, time checks, calendars and extension switches to manage your business hours, public and company holidays.

How to import and use custom prompts and music on hold in teams, IVRs and actions.

Interactive Voice Response (IVR) menus are used to steer and direct callers through option menus to enhance call routing and customer service.

Skills Based Routing is an advanced call routing strategy that directs calls to the contact center agents who are best qualified to fulfill the incoming caller's requirements.