Grandstream Desktop Phones

Supported Endpoints

Provisioning: The IP phone is managed via the pascom PBX web UI.
Firmware Management: Firmware can be managed and updated via the pascom PBX web UI.
Desktop Client CTI Control: The desktop UC client can remotely control the phone, i.e. to start calls.
pascom Menu: A button on the phone will be assigned to access the pascom menu.

Add New Phone

pascom phone systems are able to automatically and centrally configure Grandstream IP phones. This process is known as Provisioning. For this purpose, pascom phone systems include a Default Configuration (Devices > Basic Configuration). For most deployment scenarios, these standard settings provide an ideal configuration. However, in some cases, the settings may need to be modified.

1. Connect your Device

Connect the phone to your network. Snom IP phones come with a built in switch, allowing you to connect the phone directly via the Ethernet port labelled as NET. Should you not have a PoE option available, connect the phone to a power supply.

The Snom IP phone will now boot and acquires an IP address which is displayed on the screen during the boot process. Please take a note of this address.

2. Finding the MAC Address

MAC addresses can be found on the rear underside of the telephone.

Alternatively, using your browser, surf to the previously noted telephone’s IP address.

Under System Information > MAC-Address please take a note of the phone’s IP address.

3. Add Phones / Endpoints

Log into your pascom phone system and under Devices > Device list and press Add and select the option IP Telephone: Manufacturer Grandstream.

Under the corresponding field, enter the Mac-Address that you have just found and noted.

4. Assigning Users

As soon as the IP phone has appeared in the Device List, it can be edited via the Edit button. Under the Assign tab, the phone can be assigned to a user (or location)

5. Apply Jobs

After saving your phone setup configurations, a corresponding prompt to apply telephony configs will appear in the job box (top of the screen). Simply start the job by clicking on the green tick.

6. Finding the Provisioning URL

Select the desired telephone from the device list and under Action select the option Provisioning URL. Copy the URL to your clipboard.

7. Enter the Provisioning URL on the Telephone

Go to the Grandstream phone’s admin UI, and enter the copied provisioning URL.

Click Confirm and finally reboot.

The phone will now restart and provision itself.

8. Function Testing

The simplest method of testing whether a device has been successfully deployed is to call ones Voicemail box via *100. On successfully provisioned phones, you should now hear your Voicemail box prompts.

Accessing the Grandstream Web UI

In order to access your telephone’s web UI, you will need to know the phone’s IP address. The following outlines the different methods of discovering the phone IP Address:

Finding the IP-Address on the Telephone

Press the round OK key in the center of the arrow keys. You can find the IP address via the Status > Network Status menu options.

Finding the IP-Address via the Web UI Device List

Log into the PBX Web UI and select the Devices > Device list, which provides you an overview of all available devices. To the left of each entry is an Info symbol which when clicked will open an overview of the provisioned telephone including the IP address.

Programmable Keys

Via the Grandstream telephone’s Web UI, it is possible to assign programmable function keys. Click on Settings > Programmable Keys and you will be able to configure the two types of keys available:

Virtual Multi-Purpose Keys

As programmable “soft keys”, these keys appear on the phone’s main display. In order to configure this key, click Edit VPK:

To save your settings, simply click Save. The settings will then come into effect after clicking Save VPK.

Multi-Purpose Keys

Depending on the IP telephone model, these keys are additional programmable “hard keys”. Within the overview screen, you will see all the available multi-function keys which can be configured:

To finish your configuration, click on Save and Apply, which will activate all your modifications.

Default Configuration

As previously stated, Grandstream IP phones are provisioned using the default configurations which can be found under Devices > Basic Configurations.

In addition, you can set an already edited default configurations as the standard settings. Doing so ensures that all newly added IP telephones will automatically be provisioned with these default configurations.

Assigning a Default Configuration

A default configuration can be assigned using multiple methods:

• Via Devices > Basic Configurations > Choose your Basic configuration set and press Edit Under the Devices tab, it is possible to add multiple IP telephones.
• Via Devices > Device list > Select and edit the IP Telephone and under the tab Basic Data choose the correct Basic configuration option.

Automatic BLF Key Configuration via Basic Configurations

Under the Configuration tab, it is possible to modify the existing basic configuration.

Within the section, you can add your desired keys. The following example highlights how to add the first Virtual-Multi-Purpose-Key:

<P1363>11</P1363>
<P1364>0</P1364>
<P1465>Max</P1465>
<P1466>103</P1466>

Explanation:

11 is the BLF key code 0 is the first account on the telephone Max is the label which should appear on the telephone screen 103 is the extension to be watched.

Via the menu tab devices, assign these default configurations to the telephones which should have this BLF configuration. Save and apply your changes and once the phones have restarted, the changes will have taken affect.

Firmware Updates

From mobydick version 7.14 onwards, IP endpoint firmware will no longer be included as standard. Should a firmware version (other than the version pre-installed on the phone) be required, this must be externally sourced and per hand uploaded to the phone system firmware management tool.

Upload New Firmware

The desired firmware can be uploaded via the the Devices > Device firmware:

Firmware Roll Outs

Firmware updates can be roll out via the Devices > Device list menu. Simply select the desired Grandstream Endpoints from the list via the check boxes and under Actions > Roll out firmware. This will open an overview of all selected devices to which the new firmware version should be roll out to. Click Firmware Update to roll out the desired firmware version.