pascom Mobile Integration

The pascom Mobile Integration allows you to use the pascom Mobile App as a softphone, extending your business communication capabilities to your smartphone. This guide covers the configuration of Mobile Softphones within the pascom Admin Dashboard as well as the various mobile pairing methods.

Creating a Mobile Softphone

To create a new mobile softphone, follow these steps in the pascom Admin Dashboard:

Navigate to Devices.

Click Add.

Select Mobile Integration.

Mobile Softphone Configuration

The basic settings for the new Mobile Softphone will then be displayed.

Parameter	Description
Display Name	Enter a descriptive name for the Mobile Softphone. This name will be displayed in the device list and other areas of the pascom system. Example: “Max Mustermann’s Device”
Mobile Number	Enter the mobile number assigned to this device. This is mainly used for GSM fallback and is important to ensure that calls can still be received even when no data connection is available.
GSM Only	This option configures the softphone to use only GSM for calls, bypassing VoIP. If this option is set to “YES,” the pascom client will call the mobile number via the telephone network rather than a VoIP call.
SIP Options	Advanced configuration options for the SIP connection. These settings are generally not required unless you have specific requirements or need to troubleshoot connection issues.
Assignment	Here, you assign the device to a specific user. Without this assignment, the Mobile Softphone cannot be used.

Mobile Pairing Methods

There are three methods for pairing the pascom Mobile App with the pascom phone system:

QR Code Pairing (Admin Initiated)
Email Pairing (Admin Initiated)
Self-Service Pairing (User Initiated)

QR Code Pairing

This method is ideal for preparing company-owned devices for employees. As an administrator, you can generate a QR code that can be scanned to pair the mobile device.

Navigate to Devices in the Admin Dashboard.

Select the desired Mobile Softphone from the list.

In the device settings, click the QR Pairing menu item.

A QR code will be displayed.

On the mobile device, open the pascom Mobile App and use the pairing process to scan the code.

The pascom Mobile App will then configure itself automatically.

Email Pairing

This method is useful when employees are using their private mobile devices and the administrator needs to facilitate the pairing process.

Navigate to Devices in the Admin Dashboard.

Select the desired Mobile Softphone from the list.

In the device settings, click the Email Pairing menu item.

The pascom phone system generates an email with a unique pairing link and sends it to the email address stored for the user.

The user opens the email on their mobile device and clicks on the pairing link.

The pascom Mobile App will then configure itself automatically.

E-Mail for the user to pair themselves

This method eliminates the need for users to manually enter server addresses or other configuration details.

Self-Service Pairing

This method allows users to pair the pascom Mobile App themselves. Detailed instructions can be found here.