Documentation

pascom Cloud Phone System Documentation and Release Notes

Mobile App Pairing

This guide explains how to pair the pascom Mobile Client with the Desktop Client.

Mobile

Updated on
21. Mar. 2025

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To log in to the pascom Mobile Client, a one-time pairing process is required. The pascom Mobile App needs to be paired with the Desktop Client. This can be done by the system administrator or, with the necessary permissions, by yourself.

The Pairing Process

In a few simple steps, connect (pair) your mobile device with the pascom app. This process only needs to be done once. After that, the mobile app can be used even without the desktop app.

In the pascom App, open the Settings via the gear icon.
In the Settings Menu, click on My Devices.
In the next step, click on “Pair”.

pascom App Settings

You will now receive a QR code that you need to scan with your mobile device.

QR Code for Pairing

Download the pascom Mobile APP for your smartphone and install the app.
Open the pascom Mobile App on your smartphone.
Click on Start Mobile Pairing.

Start Mobile Pairing

Accept the license terms.
Grant the pascom app the necessary permissions.
(You can also grant only some of the permissions, but you will have to expect a limited range of functions).

Mobile App Permissions

  1. Click on Start Mobile Pairing to scan the QR code from the desktop app.

Scan QR Code

After you have successfully scanned the QR code from the desktop app, the mobile app requires your private mobile number.

Your private mobile number is required to use the GSM fallback. If you do not have an active WLAN connection, the pascom Mobile Client establishes a connection via the mobile network. Your private mobile number is not used for business calls. You will continue to signal your office number to the outside world.

Enter Mobile Number

The Mobile App now connects to the Desktop App. Once the process is complete, you will automatically be redirected to the Mobile App.

Mobile Pairing Connection

The pairing process is also completed on the Desktop App, and you can close the window by clicking on Done.

Pairing Process Completed in Desktop App

Manual Pairing

During the process, you can bypass the scanning process and instead use your user data to perform the pairing of the Mobile App. To do this, simply click on Manual Pairing before the scan. In the next window, enter your Username, your Password, and the server. This is preset to pascom.cloud.

Perform Manual Pairing

Using Your Own Proxy Server

A proxy server mediates between the pascom app and the Internet and can be used for various reasons. It increases security and privacy or helps to bypass network restrictions. Some proxy servers also optimize performance by caching data and speeding up the connection.

  • Server: Enter your own proxy address
  • Port: Default preset to 3128
  • Username: enter your own username
  • Password: enter your own password

Pairing with Proxy Server

Mobile Number is Already Assigned

An error message appears if you want to use your mobile number more than once for pairing. This is due to the way the Mobile Hub is set up for GSM fallback.

In a nutshell: A mobile number can only be used for one paired mobile device at a time.