App Release 114.R4098

New Feature

Automatic voicemail transcription built into the pascom app

Automatic voicemail transcription in the pascom app converts voice messages into text - quickly and accurately. Customers benefit from greater efficiency as important information can be captured at a glance.

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Overview

• Added support for automated voicemail transcriptions+
• The desktop apps now support headset connect/disconnect during a call and are immediately available for use.
• Added new Call Flip feature to move calls from one device to another with a single click.
• Actions can now be imported / exported.
• Renamed “Phone” Settings to “Redirection”.
• Redirection Settings now have a button to quickly toggle Voicemail redirection.
• RDP Mode is now automatically enabled on Windows Terminal Server. This can be configured in the Advanced settings and also via commandline or environment variable.
• An xmpp.supervisor can now log other agents in and out of teams

*+ This function requires the latest cloud update, which is currently being rolled out. There may therefore be overlaps *.