Documentation
pascom Cloud Phone System Documentation and Release Notes
Limits and Data Retention in the pascom.cloud
Here you can find an overview of limitations of file sizes, retentions and periods of data storage.
Overview
A productive cloud telephone system accumulates a lot of data every day, which can quickly grow to an unmanageable size. In order to keep telephone systems in the pascom.cloud performant, there are a few thresholds, limits and time periods for the retention period of your data, which we list below.
| Description | Limitations | Period |
|---|---|---|
| Cleanup/retention of Chat Archiv | – | 365 Days |
| Cleanup/retention of received/read markers on chat messages | – | 90 Days |
| Cleanup/retention of journal data | – | 180 Days |
| Cleanup/retention of recordings | – | 30 Days |
| Cleanup/retention of facimilies | – | 30 Days |
| Cleanup/retention of voicemails | – | 30 Days |
| Cleanup/retention of Voicemails sent by e-mail | – | 7 Days |
| Filesize limit for voicemails | 25MB | – |
| Filesize limit via Filesharing | Filesize max. 100MB | – |
| Upload filesize limitation of backups | Filesize max. 200MB | – |
| REST API request limitation | 120 Requests per minute | – |
| Connections per user | max. 5 connections | – |
If the retention period is too long for you, it can be reduced. Smaller periods reduce the amount of data and speed up the telephone system. To do this, submit a request to our support team via the ticket system.