New Feature: pascom Global and Team Call Histories Blog ● Contact Center ● Business Phone Systems ● HowTo 05.10.2020 6 min read James Barton What’s new with the overhauled pascom call history tools, how to use the new functionality and why. Read more
Top 5 Benefits of Contact Centre Analytics Blog ● Contact Center ● Business Phone Systems 03.04.2019 7 min read James Barton Almost every business, no matter how large or small operates a form of contact centre. Stay on top and improve performance with the pascom phone system and contact centre analytics. Read more
Business Benefits of Call and Contact Centre VoIP Software Features Blog ● VoIP ● Unified Communications ● Contact Center 10.07.2018 6 min read James Barton Modern business VoIP phone systems are packed full of telephony, UC and Contact Centre features, ensuring businesses are able to benefit from a converged, single user-friendly business communications platform. Read more
What is Skills Based Routing Blog ● VoIP ● Business Phone Systems ● Contact Center 27.10.2015 7 min read James Barton Skills Based Routing is a Call and Contact Centre call routing strategy. But what is it exactly, what does it do and what are the benefits? Find out in the pascom blog. Read more
5 Phone System AutoAttendant Design Tips Blog ● Unified Communications ● Business Phone Systems ● Contact Center 28.05.2015 7 min read James Barton Business phone system Auto Attendants are an essential and great feature, but is your setup working for or against your business and your customer service? Read more
The Future of the Asterisk Call and Contact Centre Blog ● Asterisk Phone Systems ● VoIP ● Contact Center ● Business Phone Systems 10.03.2015 2 min read James Barton What does the future of the Asterisk-based call and contact centre look like? Find out here as we discuss what the future holds along with Call Centre Analytics experts Loway. Read more
pascom Yealink T4 Series Review Blog ● VoIP ● Unified Communications ● Business Phone Systems ● Contact Center 05.11.2014 2 min read James Barton Introducing the Yealink T4 series of modern SIP business VoIP phones. Read more
10 Customer Service VoIP Features Blog ● VoIP ● Unified Communications ● Business Phone Systems ● VoIP Phones 04.11.2014 6 min read James Barton Business VoIP phone systems bring a vast range of features compared to traditional phone systems and here are 10 VoIP features that are excellent for offering great customer service. Read more