October 7th, 2024 | Deggendorf, Germany - pascom GmbH, a leading provider of Cloud-based Business Communications solutions, today announce the integration of Artificial Intelligence (AI) voicemail message transcription. As the company’ first AI integration, the new feature represents pascom’s first milestone in terms of the pascom ONE phone system and AI features.
The new voicemail to text transcription solves a number of problems relating to voicemails. While voicemails are an essential communications tool, retrieving and listening to voice messages is time consuming and often ineffective way communication channel. In order to extract all the necessary information, particularly longer messages must often be replayed and note taking may also be required.
Voice to text transcription ensures that accessing the required message and information is quicker and more efficient, meaning pascom user’s can now get back to callers quicker, plus the transcription provides an excellent visual reference during a call should it be required. Furthermore, compared to voicemail audio files stored within the pascom apps, the content of a voice to text transcriptions is searchable, making finding the message at a later date much simpler.
Mathias Pasquay, pascom CEO
We have been looking at AI for a while now and looking for use cases that, simply put, make business sense. Voicemail to text transcribed messages offer our customers numerous advantages over traditional voicemail messages. For example, messages become searchable, they are quicker to retrieve and reference back to, which in turn helps user efficiency and productivity. Therefore, we’re happy, that the recent growth in demand for a voicemail transcription amongst our customers and partners provided to the perfect opportunity to listen and respond to our customers as well as take our first steps into the world of AI phone system functionality and it is our hope that our new Voicemail Transcription feature will be the first of many new AI-based phone system features.
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