October 21st, 2024 | Deggendorf, Germany - pascom GmbH, a leading provider of Cloud-based Business Communications solutions, today announce the arrival of new Call Flip feature for the pascom Apps. The new feature, often referred to as call pushing, provides pascom users with a practical, efficient way to move live calls from one phone to another with a single click. For example, the new pascom Call Flip feature allows users to flip a call on their desktop app to their mobile app, allowing the user to continue to call their mobile phone without the caller experiencing any inconvience.
Providing the best level of customer service is essential to business success and for most businesses, the phone is an essential point of contact with their customers. Moreover, as business communications and workplace practices have become more mobile centric, there has been a significant increase in the need for business phone system features that ensure employees are able to provide the very best service from anywhere. pascom’s new Call Flipping is one such example, as it provides employees with the ability to continue calls in situations where normally a call back or call transfer to another employee would be been necessary, which would break the conservation and if the caller is a new customer, this heigtens the risk of losing the customer.
The pascom ONE cloud phone system always had the ability to flip calls, however the process was complex and inefficient. The new call flip feature offers pascom users numerous benefits in that it removes the complexity and therefore makes the function more more user-friendly. As a result, pascom users will have the ability to continue the conversation of a different device, according to their current needs. For example, of a call is on the desk phone or desktop app, but the user needs more mobility, they can push the call to their mobile or DECT handset and continue talking. This allows pascom customers to further enhance their in-call customer service and increase customer satisifaction through increased professionalism and efficiency.
Mathias Pasquay, pascom CEO
Remote working and the need to completely incorporate mobile devices into a company’ business phone system have both become essential elements in the world of business communications. We have long had the ability to push calls from one device to another, it was just the process that was long winded and impractical. With the new Call Flip button, our customers are now able to Flip calls to other devices with a single click, greatly simplifying the process and in doing so, providing yet another feature to help ensure our customers can continue to offer the very best customer serivce to their callers.
If you have any questions about PASCOM ONE, our Team Messaging and Collaboration apps and how pascom can help upgrade your business communications, then we are here to help. Visit our website and arrange to speak to one of our experts. Alternatively, get started today with our free cloud phone system trial.