6 simple steps to get started with your new pascom ONE cloud phone system within minutes

You’ve heard about upgrading your business communications by moving to the cloud, but aren’t sure where to start? Follow these six simple steps to get off to a flying start.

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1. Create a mypascom account

The first step is to open a mypascom account as this will give you access to our online phone system management portal, where you can manage everything from your phone system licences to your company info and account billing. To combine this step with step two, use the button in step 2 and go straight to starting your free trial - but you will still need to add your account info.

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2. Start your 30-day free trial

Once you’ve created your mypascom account, go to the subscriptions tab on the left and click the Start a Free 30-day trial button. This will start the setup assistant which will guide you through the phone system setup process. If you haven’t already create a mypascom account, you can use the button below which will take you straight to the trial setup (you will need to add your name and email info during the setup).

3. Download the Apps

One of the most significant benefits of a cloud-based telephone system is that you can eliminate almost all your on-site hardware, including desktop phones as they can be replaced with desktop and mobile softphone apps. But the apps are much more than a softphone, they are your complete communications suite for all your must have calling, messaging, and video meeting tools. From phonebooks to call histories, from chats to fax, the pascom apps are the one place to call, chat, share and meet.

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4. Configure your SIP trunk

To be able to make and receive business phone calls, you will need to setup your SIP trunking to add your business’ phone number. Every free trial version will have the option of setting up a non-geographic number for testing purposes. Startups and any business looking for new phone numbers can order your phone numbers directly via mypascom. Obviously, if you already have an existing phone number that you want to keep, all you need to do is start the porting process via the Phone Numbers menu in mypascom.

If your business in based in the DACH region, you can switch your business phone number to our pascom ONE SIP trunking services. Otherwise you will need to check our list of supported VoIP providers .

pascom ONE trunking

5. Add / Invite Users

Now you are ready to make and receive calls, you need to add your employees as users to your pascom ONE phone system. There are several options for adding users. Firstly, adding users manually is of course possible as is inviting users per email. However, pascom ONE also integrates with Microsoft 365, Azure Active Directory and LDAP directories as well as allowing for an automated CSV import to connect to your CRM/ERP system. For testing purposes, the quickest option is to invite two or three users using the invite function. Once you’re ready to go live and productive, we recommend using our connector templates to integrate your pascom ONE solution with your existing business apps.

6. Professional Call Flow Management

If you haven’t already, now is the time to start thinking about how to manage your incoming calls and how to best route them through your pascom ONE solution. This means creating and adding users to call queues (teams). These should represent your company teams such as sales, technical support, accounts and so on. Once added, it is time to define how calls should be routed in terms of time-based routing, announcements, options menues (IVR menues) and voicemail box settings.

1. Add teams
2. Add users to your teams
3. Get professional with prompts, IVR menues and time-of-day call routing
4. Test your setup and adjust as necessary

pascom Teams / Call Queues pascom ONE Automatic Call Distribution

You’re ready to go!

Thanks to these 6 steps to getting started with your pascom ONE cloud phone system, you and your business are now ready to go live with your new business communications solution. Obviously, pascom is much more than just a business phone system, meaning features such as video calling, messaging and performance monitoring dashboards and many more are all now available to you.