What is a Managed Service Provider?
A Managed Service Provider (MSP) is a third-party solutions provider that remotely manages a customer’s IT solutions and systems. The managed service provider is responsible for managing the day-to-day aspects of the solution.
In telecoms, these services range from hosting to ensuring availability, deploying server updates, and performing ongoing maintenance tasks. Depending on the MSP, some providers also offer Support Services included within the user subscription in the form of Service Level Agreeements.
Business of all sizes, especially Small to Medium Sized Businesses (SMBs), benefit from outsourcing their IT requirements to MSPs as it allows them a focus their business, freeing up resources and making them available to improve their offering, service without having to be concerned with system maintenance, downtime or interruptions.