Make managing business phone calls simple - pascom 19.09 News ● Business Phone Systems ● Contact Center ● Collaboration 14.10.2020 3 min read James Barton pascom’s recently released 19.09 adds even more advanced contact centre call logging functionality available to all pascom Business Communication solution customers. Read more
New Feature: pascom Global and Team Call Histories Blog ● Contact Center ● Business Phone Systems ● HowTo 05.10.2020 6 min read James Barton What’s new with the overhauled pascom call history tools, how to use the new functionality and why. Read more
Top 5 Benefits of Contact Centre Analytics Blog ● Contact Center ● Business Phone Systems 03.04.2019 7 min read James Barton Almost every business, no matter how large or small operates a form of contact centre. Stay on top and improve performance with the pascom phone system and contact centre analytics. Read more
pascom 18.05 Phone System Release Blog ● Unified Communications ● Release ● Contact Center 06.03.2019 4 min read James Barton pascom Analytics, Wallboards and pascom.cloud hosting for resellers - upgrade your business communications with pascom 18.05. Read more
VoIP The Scalable Business Phone System Solution Blog ● VoIP ● Business Phone Systems ● Contact Center 05.11.2018 7 min read James Barton IP Telephony a.k.a Voice over IP - the solution for every business size!. Discover the numerous opportunities VoIP telephony has to offer. Read more
Business Benefits of Call and Contact Centre VoIP Software Features Blog ● VoIP ● Unified Communications ● Contact Center 10.07.2018 6 min read James Barton Modern business VoIP phone systems are packed full of telephony, UC and Contact Centre features, ensuring businesses are able to benefit from a converged, single user-friendly business communications platform. Read more
Automatic Call Distribution as a Brand Management Tooll Blog ● Contact Center ● Business Phone Systems ● Brand Management ● Cloud PBX 18.01.2016 6 min read James Barton How to use your business phone system and automatic call distribution as a brand management tool and why doing so is essential for companies of all shapes and sizes. Read more
Phone System Call Routing as a Brand Management Tool Blog ● Contact Center ● Business Phone Systems ● Brand Management 08.01.2016 7 min read James Barton Regardless of business size, effective call routing is essential for customer service. But did you know that call routing also effects how customers perceive your business brand? Read more
What is Skills Based Routing Blog ● VoIP ● Business Phone Systems ● Contact Center 27.10.2015 7 min read James Barton Skills Based Routing is a Call and Contact Centre call routing strategy. But what is it exactly, what does it do and what are the benefits? Find out in the pascom blog. Read more
5 Phone System AutoAttendant Design Tips Blog ● Unified Communications ● Business Phone Systems ● Contact Center ● Cloud PBX 28.05.2015 7 min read James Barton Business phone system Auto Attendants are an essential and great feature, but is your setup working for or against your business and your customer service? Read more
pascom Expands Call Centre Analytics Interoperability with Loway News ● VoIP ● Interop ● Contact Center 05.05.2015 3 min read James Barton pascom add increased call centre analytics functionality with Switzerland based Loway’s Queuemetrics Analytics and WombatDialer Interoperability. Read more
pascom WombatDialer Integration Guide Blog ● VoIP ● Interop ● Contact Center 04.05.2015 3 min read James Barton Increase your business contact centre performance with the pascom phone system and the newly interoperable WombatDialer. Read more
The Future of the Asterisk Call and Contact Centre Blog ● Asterisk Phone Systems ● VoIP ● Contact Center ● Business Phone Systems 10.03.2015 2 min read James Barton What does the future of the Asterisk-based call and contact centre look like? Find out here as we discuss what the future holds along with Call Centre Analytics experts Loway. Read more
pascom Yealink T4 Series Review Blog ● VoIP ● Unified Communications ● Business Phone Systems ● Contact Center 05.11.2014 2 min read James Barton Introducing the Yealink T4 series of modern SIP business VoIP phones. Read more